Getting more Value from Benchmarking

Abstract: Benchmarking is a popular tool to drive process improvement by showing managers that they can do better. While learning from others makes sense, managers need to be careful that what they are learning can be applied in their own cultural setting and that they are comparing like-with-like. This paper looks at some of the positives and negatives of benchmarking and advises managers to be wary about adopting this approach with too much enthusiasm.